CC Fund Services (Malta) Limited (CCFS) is an Independent Fund Services company based in Malta, founded in 2008 and forms part of the CC Group established in 1972 and is a leading Fintech Group based in Malta. The group is responsible for over €2.3m of client assets.
Over the years the company has grown thanks to a sterling reputation, and currently services over 100 sub-funds for a broad range of investment schemes covering all asset classes and different types of fund structures.
CCFS provides an all-inclusive service from setting up and launch of a fund, to corporate administration, fund accounting, regulatory reporting and ongoing support of funds throughout their lifetime. CCFS also provides transfer agency and compliance services.
“We are committed to providing a highly efficient and personalised service. We combine our technology and expertise to deliver a customised package of services to our clients which allows them to take their business forward”
CCFS is licensed as a Fund Administrator and Company Service Provider by the Malta Financial Services Authority (MFSA) in Malta.
CCFS strives to provide you with its services by acting honestly, fairly and professionally, and communicate with you in a manner which is fair, clear and not misleading in accordance with the best interests of its Clients and is subject to the requirements of the MFSA Conduct of Business Rules applicable to such licensed holders. We strive to behave with utmost good faith, integrity, due skill, care and diligence vis-à-vis our Clients. We aim to provide you with administration and corporate service solutions that satisfy your needs and requirements and place your interests as our priority. We understand, however, that over the course of our business relationship you may have a complaint in relation to a product or service provided by us.
Accordingly, below are the details of how to make a complaint:
- You may call at our Head Office on +356 25688688 and ask for the Compliance Officer of CCFS, or email us on [email protected]. You are urged to send your complaint in writing, however if you lodge a complaint over the phone, the Compliance Officer will follow up on your complaint in writing, and it is in your interest to read this complaint summary carefully and send a signed copy to CCFS.
- You are requested to provide us with your complaint in writing and include details as to the nature and date of your complaint and service being offered by CCFS.
- It is important that you present your complaint in a clear and concise manner by including all pertinent details of the service and the basis upon which you feel you have a legitimate complaint.
We wish to inform all our esteemed customers that we have a complaints handling policy and procedures in place to deal with customer complaints promptly. In this respect upon receipt of your complaint, we will send you an acknowledgement in writing and in a timely manner.
We will seek to gather all information and evidence to assess the merits of your complaint in order to determine whether we are a position to uphold your claim or otherwise.
We are required to provide you with a reply by not later than fifteen (15) working days from when the complaint is received by our team.
In the case where your complaint cannot be upheld, we are bound to advise you that should you be dissatisfied with the manner in which your complaint has been addressed by us, you may refer your complaint in writing to the Arbiter for Financial Services, at ‘Office of the Arbiter for Financial Services, First Floor, St Calcedonius Square, Floriana FRN1530, Malta’ or visit www.financialarbiter.org.mt.